8 service desk KPIs and performance metrics for IT support CSAT is an excellent KPI to track in tandem with operational metrics, as it can reassure you that your efforts are working, or advise you on how to change course. In addition, since CSAT is such a complicated metric, with many variables factoring into its… Continue reading Customer Service KPI: What Metrics To Track & How To Improve Them?
Category: Artificial intelligence
Conversational chatbots in tourism and culture: An essential tool
Why Hasn’t the U S. Made a Full Tourism Recovery? In addition, conversational AI allows virtual agents to adapt to individual customer preferences and needs, which also helps improve the customer experience. For example, if a customer needs a quick and accurate response, conversational AI can tailor its response accordingly to best meet the customer’s… Continue reading Conversational chatbots in tourism and culture: An essential tool
Benefits of Financial Automation Software for Banking
Banking Automation Use Cases to Automate 300+ Tasks Download Guide Robotic process automation (RPA) in banking and finance uses software bots to interact with banking applications, spreadsheets, reporting tools, and other critical systems to streamline routine, manual tasks. Banking and financial institutions face growing volumes of transactions and turning to RPA can ease the burden… Continue reading Benefits of Financial Automation Software for Banking